Atrium Health strives to provide financial assistance based on a patient’s ability to pay while modeling the Atrium Health core value of “Caring”.
The financial assistance programs are designed to ensure assistance is provided to patients demonstrating a financial need and to ensure Atrium Health complies with any required Federal or State regulations related to financial assistance. Those eligible for financial assistance will never be billed more than the amounts generally billed (AGB) to an insured patient. Atrium Health uses the look-back method to calculate AGB. For more information on the calculation for AGB, contact Patient Customer Service at 704-512-7171 or 844-440-6536.
Download information about our patient billing and financial assistance programs.
The CAFA program is for North Carolina, South Carolina, Georgia or Alabama residents who have received hospital inpatient or observation services and demonstrate a financial need. It also includes hospital outpatient and medical group services that resulted in a balance greater than or equal to $10,000.
Learn more and applyAbout the program
The CAFA program is for North Carolina, South Carolina, Georgia or Alabama residents who have received hospital inpatient or observation services and demonstrate a financial need. It also includes hospital outpatient and medical group services that resulted in a balance greater than or equal to $10,000.
Uninsured patients with these types of services will be reviewed by the Coverage Assistance Services department to determine if they are eligible for other coverage opportunities. If a patient fully cooperates with this process and no source of coverage is available, their account will be evaluated for CAFA based on income as compared to federal poverty guidelines (FPG).
Patients with income less than or equal to 300% of FPG will receive 100% financial assistance. Patients between 301% and 400% of the FPG will qualify for partial assistance. Interest free payment options are available to assist patients in paying their remaining balance.
How to apply:
Patients can apply online through the application portal or by downloading an application and mailing it to Atrium Health Coverage Assistance Services:
Atrium Health Business OfficeContact Patient Customer Service at 704-512-7171 or 844-440-6536 to receive an application by mail or obtain an application in person in the hospital facility’s admitting office.
The Coverage Assistance and Financial Assistance policy and documents are available on the Atrium Health website here. Copies are available, free of charge, in person, in the hospital admitting offices or by mail by calling Patient.
The Financial Assistance Scoring program is for North Carolina, South Carolina, Georgia or Alabama residents who are uninsured patients and have received hospital outpatient or medical group services that resulted in a balance less than $10,000.
About the program
The Financial Assistance Scoring program is for North Carolina, South Carolina, Georgia or Alabama residents who are uninsured patients and have received hospital outpatient or medical group services that resulted in a balance less than $10,000.
Each account will be automatically reviewed for financial assistance prior to billing. Eligibility is based on a financial assistance score from a third-party vendor that indicates the likelihood a patient lives in poverty. Patients with qualifying accounts will be extended a 100% adjustment and will not receive a bill.
Patients with a qualifying score are not required to take any action. Patients found ineligible for hospital outpatient services will receive a letter indicating the account was found ineligible. Uninsured patients with hospital services who are not eligible through FAS may choose to apply for a full review.
How to apply:
Patients can apply online through the application portal or by downloading an application and mailing it to Atrium Health Coverage Assistance Services:
Atrium Health Business OfficeContact Patient Customer Service at 704-512-7171 or 844-440-6536 to receive an application by mail or obtain an application in person in the hospital facility’s admitting office.
The Coverage Assistance and Financial Assistance policy and documents are available on the Atrium Health website. Copies are available, free of charge, in person, in the hospital admitting offices or by mail by calling Patient.
It is the policy of Atrium Health that NHSC-approved sites are to provide essential services regardless of the patient's ability to pay. Discounts are offered based on family size and annual income and are available for those that qualify.
Financial assistance for under-insured patients is only available through the Georgia Indigent Care Trust Fund (ICTF) state program for Georgia residents receiving certain hospital services in Georgia. Funding for this program is subject to annual thresholds. These patients can apply by submitting a CAFA application.
Financial assistance for under-insured patients is only available through the Georgia Indigent Care Trust Fund (ICTF) state program for Georgia residents receiving certain hospital services in Georgia. Funding for this program is subject to annual thresholds. These patients can apply by submitting a CAFA application.
100% financial assistance will be provided to patients who are at or below 300% of FPG.
(Uninsured GA residents are provided ICTF financial assistance through the CAFA & FAS processes)
How to apply:
Patients can apply online through the application portal or by downloading an application and mailing it to Atrium Health Coverage Assistance Services:
Atrium Health Business OfficeContact Patient Customer Service at 704-512-7171 or 844-440-6536 to receive an application by mail or obtain an application in person in the hospital facility’s admitting office.
The Coverage Assistance and Financial Assistance policy and documents are available on the Atrium Health website. Copies are available, free of charge, in person, in the hospital admitting offices or by mail by calling Patient.
This program is designed to assist North Carolina, South Carolina, Georgia or Alabama residents who have had a catastrophic medical event regardless of their insurance coverage that has resulted in very large medical bills in comparison to their financial resources.
Patients who have incurred a balance after all insurance or third-party payments that is 10% of their total household financial resources may be eligible for a hardship discount.
Atrium Health Hardship Settlement Discount Application
* Patients seeking a hardship settlement discount should inquire about this program by calling the customer service department at 704-512-7171 or 844-440-6536 after receiving their first statement.
Uninsured patients will receive a 50% discount off gross charges on all medically necessary services.
The uninsured discount is applied automatically, and no action is needed by the patient to receive this discount. This program is available to all uninsured patients.
For questions about Atrium Health's uninsured discount program, please call Patient Customer Service at 704-512-7171 or 844-440-6536.
In 1986, Congress enacted legislation to ensure that all members of the public have access to emergency treatment, regardless of ability to pay. This legislation, known as the Emergency Medical Treatment and Labor Act (or EMTALA), imposes specific obligations on Medicare-participating hospitals that offer emergency services. These obligations include medical screening, assistance with labor and delivery, and medical transfer as needed.
Read the complete text of Atrium Health's CMC EMTALA Policy ( PDF ).